Returns Policy
If something is wrong, we aim to make it right!
If an item is broken, not working or not as described, we will email you a free return label and send you a replacement item or a refund if you prefer.
*We may require you to email us pictures to show any problem with the product beforehand.
Returns – We will issue a full refund, including any applicable sales taxes, for any products returned within the requirements outlined below. Please note that any shipping fees you may have paid in connection with your purchase may not be refunded, depending on your reason for returning.
Exchanges – Free for equal value products. If you choose to exchange for higher value products, we will collect the difference from you prior to shipping. For lower value products, we will refund the difference to your original payment method. Exchanges will be shipped to the same address as your last order unless otherwise specified. Shipping for exchanges is free.
Refunds for any import/customs/duty fees charged to you at the time of import or delivery should be sought through your local customs bureau. We cannot provide any coverage for this.
Requirements for returns & exchanges
Within 30 days – you must contact us about any issues with your order within 30 days of delivery
Includes original packaging & product in like-new condition – any returned product(s) must be returned with any original packaging, and in the condition which the product(s) arrived. If your return is accepted, we will issue a refund or an exchange depending on your stated preference.
We may reject the returned product if there is damage to the product and/or product packaging. If a returned product is rejected, no refund will be issued to the customer, and the customer may choose to have the product shipped back to them at their own cost. If the customer chooses not to ship the product back to them, we will recycle or dispose of the product.
Process
1. Contact us by clicking here, or send an email to [email protected].
2. If an order or product is deemed eligible for a return, we will email you a return postage label. Follow the instructions in the email to ship the product back to us.
3. Reply to the email to let us know the package has been posted.
If you have any additional questions about our returns process, or any other aspect of the purchase experience, please don’t hesitate to contact us.